Privacy Policy

PRIVACY POLICY

Effective Date: June 18, 2025
Last Updated: June 18, 2025

1. Introduction

Welcome to AI For NGOs (www.aiforngos.in), a unit of Genie Web Solutions, a registered firm based in Hyderabad, Telangana, India. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aiforngos.in and make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

·         Register or create an account on our website

·         Place an order for Books, Digital Products, or Online Courses

·         Subscribe to our newsletter or email updates

·         Contact us via email, phone, or our contact form

·         Participate in any surveys, promotions, or interactive features

The personal information we may collect includes:

·         Full Name

·         Email Address

·         Phone Number

·         Billing Address / Shipping Address

·         Payment Information (processed securely via our payment gateway partners - we do not store card details)

·         GST Number (if applicable, for business purchases)

·         Login credentials (username and password)

We also automatically collect certain non-personal information when you visit our site, including IP address, browser type, operating system, referring URLs, and pages visited, through standard server logs and cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

·         To process and fulfil your orders (Books, Digital Products, Online Courses)

·         To send you order confirmations, invoices, and delivery details

·         To provide access to purchased digital products and online courses

·         To respond to your enquiries and provide customer support

·         To send promotional emails, newsletters, and updates (you may opt out at any time)

·         To improve our website, products, and services

·         To comply with legal obligations and prevent fraud

·         To administer payment transactions through our payment gateway partners (Razorpay / PhonePe / Cashfree or similar)

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

·         Payment Processors: Your payment details are shared with our authorised payment gateway partners (e.g., Razorpay, Cashfree, PhonePe) solely to process your transactions securely.

·         Delivery Partners: For physical book orders, your name and shipping address are shared with courier/logistics partners for delivery.

·         Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental authority.

·         Business Operations: We may share data with trusted service providers who assist us in operating our website, provided they agree to keep the information confidential.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use them to:

  • Remember your preferences and login status
  • Understand how visitors use our site (analytics)
  • Improve site performance

You may disable cookies through your browser settings; however, some features of the website may not function properly without them.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions on our website are encrypted using SSL (Secure Socket Layer) technology.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time by clicking "Unsubscribe" in our emails or contacting us directly

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our products and services are intended for adults and professionals working in the NGO sector. We do not knowingly collect personal information from children under the age of 18.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

AI For NGOs
A Unit of Genie Web Solutions
3rd Floor, Sri Balaji House, Malakpet,
Hyderabad, Telangana – 500036, India

📧 Email: info@aiforngos.in
📞 Phone: +91-8897334105
🌐 Website: www.aiforngos.in